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Dr Rise (“we”, “us”, “our”) operates drrise.in and provides healthcare digital marketing services to doctors, clinics, and hospitals. This Privacy Policy explains what personal data we collect, why we collect it, and the rights you have over it under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”).
01 Information We Collect
We collect information in two ways: what you give us directly, and what’s collected automatically when you use our site.
Information you provide:
- —Name, clinic/practice name, and speciality
- —Phone number and WhatsApp number
- —Email address
- —Any message content submitted through our contact or audit request forms
Information collected automatically:
- —IP address, browser type, and device information
- —Pages visited, time spent, and referral source
- —Data collected via Google Analytics and the Meta Pixel (see our Cookie Policy)
02 How We Use Your Information
- —To respond to enquiries and provide the free Clinic Growth Audit you requested
- —To deliver, manage, and report on services if you become a client
- —To improve our website, campaigns, and service offerings
- —To send service-related communication (we do not send unsolicited marketing beyond what you’ve consented to)
- —To comply with legal, regulatory, or tax obligations
03 Legal Basis for Processing
Under the DPDP Act, we process your personal data on the basis of your consent — given when you submit a form, message us on WhatsApp, or otherwise voluntarily share your details with us. You may withdraw consent at any time (see “Your Rights” below), though this may affect our ability to continue providing services to you.
04 Cookies & Tracking Technologies
Our site uses cookies and similar technologies — including Google Analytics and the Meta Pixel — to understand site usage and measure advertising performance. Full details, including how to opt out, are in our Cookie Policy.
05 Sharing Your Information
We do not sell your personal data. We may share it with:
- —Service providers we use to operate our business — e.g. CRM tools, email/WhatsApp communication platforms, hosting providers
- —Advertising platforms (Google Ads, Meta) — limited to what’s needed for campaign measurement, such as conversion events, not your personal message content
- —Legal or regulatory authorities, where required by law
We require any third party we share data with to protect it to a standard consistent with this policy.
06 Data Storage & Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
07 Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by applicable law (for example, tax and accounting records). Enquiry data from non-converting leads is retained for a limited period and then deleted or anonymised.
08 Your Rights
Under the DPDP Act, you have the right to:
- —Access the personal data we hold about you
- —Correct or update inaccurate or incomplete data
- —Withdraw consent for future processing at any time
- —Request erasure of your personal data, subject to our legal retention obligations
- —Nominate another individual to exercise these rights on your behalf in the event of death or incapacity
- —Lodge a grievance with our Grievance Officer (below), and subsequently with the Data Protection Board of India if unresolved
09 Children’s Privacy
Our services are directed at businesses (doctors, clinics, hospitals) and not intended for individuals under 18. We do not knowingly collect personal data from children.
10 Grievance Officer
In accordance with the DPDP Act, 2023, the following person is designated as our Grievance Officer for data-related concerns:
Dr Rise, Metro Pillar A689, JNTU Metro Station, Hyder Nagar, Hyderabad, Telangana 500072
Email: privacy@drrise.in · Phone: +91 81870 44555
11 Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will reflect the most recent revision. Material changes will be communicated where appropriate.
12 Contact Us
Questions about this Privacy Policy or how we handle your data can be sent to privacy@drrise.in or via WhatsApp.