Services · AI Chatbot
AI Chatbot for Clinics and Hospitals in Hyderabad
An AI chatbot for clinics is a website and WhatsApp assistant that answers patients' routine questions, such as timings, location, doctors, treatments and fee ranges, and books or requests appointments. Dr Rise builds them for clinics and hospitals in Hyderabad in English, Telugu and Hindi, with staff handover, DPDP consent and no medical advice.
Your front desk keeps the conversations that need a person. The assistant handles the late-night "Are you open on Sunday?" messages.
Healthcare-only agency
No diagnosis, ever
English, Telugu, Hindi
DPDP consent built in
Who it is for
Which clinics and hospitals need an AI chatbot?
A chatbot helps any practice where patients ask the same questions every day and messages arrive when nobody is free to reply. It works alongside your team, not instead of it.
Busy single-doctor clinics
Your receptionist is also the billing desk and the phone line. The assistant answers repeat questions on WhatsApp and your website, so fewer patients are left waiting for a reply.
Multi-speciality hospitals
Patients need the right department, doctor and OPD timing. The assistant points them to the correct desk across many specialities and passes anything complex to your patient-relations team.
Clinics running ads
Google and Meta ads bring messages at night and at weekends. An instant, accurate first reply means paid enquiries are answered while the patient is still interested, and your staff pick up in the morning.
Diagnostic centres
Questions about test timings, packages, home sample collection and preparation notes repeat all day. The assistant shares your approved answers and takes booking requests for your team to confirm.
Clinics serving many languages
Patients across Kukatpally, Secunderabad or the Old City may prefer Telugu or Hindi. The assistant replies in the language they write in, using wording your staff have checked.
What's included
What does a Dr Rise clinic chatbot do?
Every assistant is built from facts you approve and rules you control. Here is what comes as standard.
- Clinic FAQs: answers timings, address, parking, doctors on duty and accepted insurance using only information you approve.
- Treatments and fee ranges: explains what each service is and the fee range you publish, never a personal quote or a diagnosis.
- Appointment booking: offers open slots if your booking software allows it, or collects a request your front desk confirms.
- Staff handover: passes the chat to a named person when a patient asks, seems upset or raises a clinical question.
- Emergency redirect: recognises warning words and immediately shows your hospital's emergency number and 108.
- English, Telugu and Hindi: replies in the patient's language, with every language tested by your staff before launch.
- DPDP consent: asks for consent before collecting a name or phone number and stores data only where you agree.
- Monthly review: we check conversations, fix wrong or missing answers and report the questions asked and requests created.
How it works
How do we build and launch your clinic chatbot?
Four steps, with your approval at each one.
1
Collect and approve your facts
We gather timings, doctors, treatments, fee ranges and policies into one knowledge sheet. Your doctor or manager approves it, and the assistant answers only from that sheet.
2
Set the guard rails
We define what the assistant must refuse (diagnosis, prescriptions, report reading), the emergency redirect, when to hand over to staff and the consent message, in all three languages.
3
Test with your team
Your staff try to trip it up with real patient questions, including clinical ones. We fix every wrong or unclear answer before it goes live on your website and WhatsApp.
4
Launch and review monthly
After launch we review conversations, update answers when doctors, timings or fees change, and send a short report of the questions patients asked and appointment requests received.
Free audit
See which patient questions go unanswered
We review your website, WhatsApp replies and enquiry flow, then show where an assistant would help and where your team should stay in charge.
How it is controlled
Who controls what the chatbot says?
You do. The assistant answers only from a knowledge sheet your doctor or manager approves, and no answer changes without your sign-off. It refuses diagnosis, prescriptions and report reading, sends emergencies to your hospital number or 108, and hands over to staff on request. Chat data is collected with consent and deleted on request. We report what it handled; we do not promise bookings.
Pricing
How much does an AI chatbot for a clinic cost?
AI chatbots are quoted separately after a free scoping call, because every clinic needs a different build. The quote depends on the channels (website, WhatsApp or both), the number of doctors, branches and languages, whether it connects to your booking software or CRM, and how much monthly review you want. WhatsApp Business Platform charges, where they apply, are paid separately. Fees are in INR plus 18% GST.
Compliance
How does the chatbot stay within medical and data rules?
Three rules are built into every clinic assistant before it speaks to a single patient.
No diagnosis or medical advice
The assistant never diagnoses, suggests medicines, reads reports or predicts outcomes. Each chat shows a short disclaimer, and clinical questions go to a doctor or your front desk, in line with NMC professional conduct rules.
Emergency redirect first
If a patient mentions chest pain, breathlessness, heavy bleeding or similar warning signs, the assistant stops and shows your hospital's emergency number and 108 straight away instead of offering a slot.
DPDP Act consent
Patients see why their details are needed and agree before sharing them. Data is kept only as long as needed, access is limited to your staff, and patients can ask for deletion under the DPDP Act 2023.
By specialty
How does a chatbot help different specialties?
The guard rails stay the same; the questions patients ask change by specialty.
Dental clinics
Answers questions on timings, check-ups and fee ranges for braces or implants, and sends messages about severe pain or swelling straight to your team.
Specialty guide →
Dermatology, skin and hair
Explains which skin and hair treatments you offer and their fee ranges without promising results, then books a consultation so the dermatologist assesses each patient.
Specialty guide →
IVF and fertility
Handles first questions on consultations and doctor availability discreetly, then hands sensitive conversations to your counsellor rather than discussing treatment in the chat.
Specialty guide →
Multi-speciality hospitals
Guides patients to the right department, doctor and OPD timing across many specialities, with the emergency number shown in every chat.
Specialty guide →
Diagnostic centres and labs
Shares test timings, packages, home collection areas where offered and lab-approved preparation notes, and takes booking requests for your team to confirm.
Specialty guide →
Talk to us
Plan a safe chatbot for your clinic
WhatsApp us on +91 78425 02226 to discuss channels, languages and guard rails. You approve every answer before launch.
FAQ
AI Chatbot for Clinics and Hospitals: questions clinics ask
What is an AI chatbot for a clinic?
An AI chatbot for a clinic is an assistant on your website and WhatsApp that answers routine patient questions and takes appointment requests at any hour. It uses only facts your clinic approves, such as timings, doctors, treatments and fee ranges, hands over to staff when needed and never gives medical advice.
Will the chatbot give medical advice or diagnose patients?
No, the chatbot never diagnoses, prescribes, reads reports or comments on symptoms. It is built to decline those questions politely, show a short disclaimer and pass the patient to a doctor or your front desk. If a message suggests an emergency, it shows your hospital's emergency number and 108 instead of booking a slot.
Can one chatbot work on both our website and WhatsApp?
Yes, one assistant can serve your website chat and your WhatsApp Business number from the same approved answers. WhatsApp needs the WhatsApp Business Platform, which we help you set up, and patients must opt in before you message them first. Updating one knowledge sheet keeps both channels consistent.
Does the chatbot reply in Telugu and Hindi?
Yes, the chatbot can reply in English, Telugu and Hindi, usually matching the language the patient writes in. We test every language with your staff before launch, because treatment names and fee wording must read naturally to patients in Hyderabad and across Telangana, not like a machine translation.
Can the chatbot book appointments directly?
It depends on your booking system. If your software allows a connection, the assistant can offer open slots and confirm them. If not, it collects the patient's name, preferred doctor and time with consent and sends a request your front desk confirms. Either way, your team stays in control of the schedule.
How is patient data protected under the DPDP Act?
Patient data is collected only after clear consent and used only to answer the query or arrange the appointment. Access is limited to your authorised staff, data is kept for an agreed period, and deletion requests are honoured in line with the Digital Personal Data Protection Act 2023. The chat does not ask for medical history.
How much does an AI chatbot for a clinic cost in Hyderabad?
AI chatbots are quoted separately after a free scoping call with Dr Rise. The price depends on the channels, languages, number of doctors and branches, any booking or CRM connection and the level of monthly review. Fees are in INR plus 18% GST, and any WhatsApp Business Platform charges are paid separately.
Will a chatbot replace my receptionist?
No, the chatbot handles repeated questions so your receptionist can focus on patients at the desk and on conversations that need judgement. Any patient can ask for a person at any time, and the assistant hands complex, sensitive or clinical chats to your team with the conversation so far attached.
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